Beware of the Synapse

Perusing tech sites daily, we tend to come across some great ideas and products worth mentioning. But for every good idea out there, we discover some not-so-nice things, “cluge-y“, annoying Easter eggs in products that would drive any tech-head insane.

Such is the case with the latest version of Razer’s Synapse software (the program responsible for allowing you to save your gaming preferences). Synapse 2.0 is Razer’s new cloud-based storage solution so that, ideally, you can access your gaming preferences anywhere in the world and at any time, provided you have a Wi-fi connection, of course.

In theory, Synapse 2.0 sounds like a great idea. By storing preferences to the cloud instead of onboard, Razer says that this new feature has allowed them to keep product costs down. Cost-saving measures! What’s not to like?

Unfortunately, there have been a few road blocks along the way. A user posting to has discovered that with his new Razer Naga mouse, if you can’t get online to register to begin with, the mouse if completely unusable, even as a traditional plug-and-play device. Read more to find out the minute details of his issue.

While rolling out Synapse 2.0, Razer has encountered server issues which has stopped customers trying to register a new mouse or keyboard leaving them with a peripheral that doesn’t work and a few quid lighter in the wallet. Although the server issues are temporary, having to wait to use your new mouse, well, sucks!

Alas, this is only the tip of the iceberg.

Razer’s Terms and Conditions for Synapse 2.0 state the following:
By using Razer Synapse 2.0 (“Synapse”), the Subscriber agrees that Razer may collect aggregate information, individual information, and personally identifiable information. Razer may share aggregate information and individual information with other parties. Razer shall not share personally identifiable information with other parties, except as described in the policy below.

A device that gleans your personal information and shares it with third parties? Ugh. Synapse 2.0 is starting to sound more unappealing the more we learn about it.

Regardless, if you’re a gamer, Razer products are the way to go. But if you’re looking to upgrade anytime soon, we want you to be completely aware of Razer’s new wave of mice and keyboards so you know what you might be getting yourself into.

Here’s a list of Razer products that exclusively use the Synapse 2.0 software:
Ouroboros Mouse
Taipan Mouse
Naga Mouse
Naga Epic Mouse
Naga Hex Mouse
Naga Molten Mouse
Abyssus Mouse
DeathAdder Mouse
DeathAdder Black Mouse

DeathStalker Keyboard
DeathStalker Ultimate Keyboard
BlackWidow Keyboard
BlackWidow Ultimate 2013 Keyboard
BlackWidow Ultimate Stealth Keyboard
BlackWidow Ultimate Stealth Edition Keyboard
BlackWidow Tournament Edition Keyboard
Star Wars: The Old Republic Gaming Keyboard

And more devices coming soon

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